FAQ
Moving FAQ
We have compiled for you the questions that often arise when moving from one apartment to another.
Please contact us if you have any questions.
General
Frequently asked questions about the move process.
SkyUmzug promises a stress-free and enjoyable moving process by providing additional services created with its professional staff for transportation and storage, installation of chandeliers, installation of blinds, assembly and disassembly of furniture, insured moving process, free appraisal service.
SkyUmzug aims to best meet the needs of both individuals and businesses by creating solutions for them. Its pricing policy is calculated with opening fees according to vehicle capacity and a vehicle type specific multiplier on a per kilometer basis. In this way, you are protected from additional fees and price changes after the transportation process.
The earlier you call the moving company, the cheaper it is for you. When possible, it is advisable to arrange the planning of the transport team and vehicle 4 weeks in advance.
Please contact us immediately by phone if your moving date changes. Our team will prepare an alternative plan for you.
The packing process depends on our agreement. Disassembly, assembly and packing of the products can be done by the customer or by our company.
If we take over the packing service for you, it is enough to pack your underwear, jewelry, paintings and antique belongings with financial value. SkyUmzug will take care of all other processes for you.
Your workplace is surveyed and all services required for the move are coordinated with your free time. All our team is planned and programmed prepared, and your move will be completed at the time you want.
In such a case, please inform us in advance. In this case, your packed goods will be disassembled outside and brought inside. The parquet will be protected with special material to avoid contamination and damage. Our employees wear overshoes and gloves and do not go all inside the house.
Depending on the capacity of the items to be transported, 4 to 6 people are usually involved in the transport process.
Although this varies depending on the number of items to be moved, on average your move will be done within 4-6 hours and 1 business day.
Yes, our teams include carpenters, furniture makers, electricians and plumbers. We offer assembly, installation and repair services for all your furniture.
Pricing
Frequently asked questions about pricing.
We prepare appraisals by inspecting your goods before transport. The quantity of items to be transported, packing options and the distance to be transported influence the pricing.
For long distance transportation, distance of the place where your goods are picked up and transported, labor fees, highway tolls, ferry fees, etc. are taken into account.
In inner-city transport, the service fee is paid after the completion of the transport work and the final inspection. Such payment is made at the end of the works in cash or by bank transfer to the person in charge of the transport company. In long-distance transport, 50% of the agreed transport price is paid on the day of loading, the remaining part is paid upon delivery of the goods.
You will not have to pay any additional fee for the transport unless you wish to have a different procedure than the one you have indicated to our customer service representative. However, if you have different requests than the ones you indicated during the pre-transportation agreement, you will have to pay additional fees. For example: although you have indicated that the building elevators can be used on the day of transportation, if you cannot use the elevators on the day of transportation, you will have to pay an additional fee. This is because our company has to pay more to its staff if the elevator is not used. The company will not charge you extra except in similar situations.
Insurance & Safety
Frequently asked questions about the safety of your property and insurance options.
The transportation insurance is an option that we offer as an option depending on the agreement. This insurance covers all your expenses if your property is damaged during transport from door to door. Of course, we are constantly evolving to prevent anything from happening to your property, but it is one of our biggest responsibilities to consider the possible options and guarantee your property.
There is no legal obligation to take out insurance for door-to-door transport. For this reason, you must explicitly inform us of your wish for insurance. It is not common to take out insurance, except for valuable items in intra-city transport. Insurance is usually taken out in long-distance transport.
For more detailed information about our company, you can read the explanations in the “About Us” section of our website. You may also view the comments about our company in “Google My Business Profile”, all of which are from our real customers. If despite this research you still have doubts and concerns, you can clear them by contacting us.